Viewing Jobs and Tasks for other Workers

 

There will be circumstances where you may need to view the Jobs scheduled to other Workers within your team, either because you’re the business owner or a supervisor, responsible for organising the schedule of other Workers.

Telstra Trades Assist allows workers with the required access view the Jobs and Tasks of other Workers in order to be able to reschedule Jobs or view information about the Job.

Tip: Learn how permissions with Telstra Trades Assist affect what you can and can’t access here.

This article will show you how to view the Jobs and Tasks of another Worker in your team using the mobile app on iPhone or iPad from both the Calendar and from Jobs

 

Calendar view

  1. Tap  from the tabs at the bottom
  2. By default the Calendar will be set to yourself
  3. Tap  to navigate to the  page

  1. Tap on the Worker whose Calendar you wish to view

  1. The rings around the date at the top will show the date and how busy that Worker is on that day with a darkened ring showing how much time is used on each day

 

Jobs view

  1. Tap  from the tabs at the bottom
  2. By default your Jobs will be set to you
  3. Tap  to navigate to the  From here you select a specific Worker to view only their Jobs, similar to the Calendar view, or you can select to view the Jobs for all
    Workers.

  1. Once you’ve selected a Worker, there will be 3 sections that will be displayed; Requires Attention, Unscheduled and Scheduled

  1. Tap  next to each of these sections to either expand or hide Jobs depending on what you are trying to view
  2. Tap  in the bottom right hand corner of a Job for additional actions, including Call Worker, Show in Calendar, Call Customer and Cancel Job

 

Tip: Learn how to reschedule a Job for a Worker using the mobile app on iPhone or iPad here

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