Managing your Password

Along with your User name (your email address), your Password is your key to logging into Telstra Trades Assist.  If you have forgotten or need to change your password, this article will show you how to manage your password using the iPhone or iPad app. 

Tip: Log in using your Email address and Password if you are opening Telstra Trades Assist for the first time. contact your admin If you’re unsure of the email address used for your Telstra Trades Assist app please contact your admin  

  1. If you are unsure of your password, reset the password by tapping 
  2. The following screen will appear

 

  1. Enter the email address used for your Telstra Trades Assist login and tap  

 

  1. A message will appear and a password reset email will be sent to your email address

 

  1. From your inbox locate the email from Telstra@tradesassist.com.au.

 

  1. Tap the email to open it

 

  1. Tap 
  2. You will be redirected to a web page using your iPhone’s default browser
  3. Enter and Re-enter your new password

  

Tip: Set a new password which must have at least 8 characters long and contain one uppercase letter, one lowercase letter as well as one number. 

  1. Tap  when both fields have been filled
  2. Reopen Telstra Trades Assist

 

  1. Enter your Telstra Trades Assist email and newly created password

 

  1. Tap 
  2. You are now logged in using your newly reset password 

Tip:  Contact your admin if you need a password reset. 

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