Creating customer SLA’s

Service Level Agreements (SLA’s) are often an important part of a contract you have with your customers, especially when it comes to maintenance and upkeep of important assets. Telstra Trades Assist allows you to record these obligations to better enable them to be kept.

This article will show you how to create a new SLA using the Admin Console.

Tip: Click here to learn how to edit an existing SLA.


Creating an SLA

  1. Click  from the Side Menu
  2. Click  from the expanded menu

  1. Click  in the top right corner
  2. Fill in all mandatory details (indicated by an *)

  1. Click  and fill in the details

  1. Click  to add any additional timeframes to the SLA
  2. Click  once all the details are filled out.

Tip: Once created, any job created for that customer will contain the SLA and you will receive warnings when the SLA is about to be breached.

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